Communication and Interpersonal Skills in Social Work by Juliet Koprowska

By Juliet Koprowska

Although verbal exchange and interpersonal abilities are widely-taught as a middle section of the social paintings measure, knowing the speculation and strategies round them could be a problem. This publication starts off with the basics and appears at person theories and methods, referring to them on to social paintings perform. This strategy can assist you to appreciate the advantages that sturdy conversation talents can carry on your perform placements and paintings with consumers. The content material is grounded in social paintings perform and is completely skills-focused. There are new sections on groupwork, operating with weak consumers and speaking successfully with children.

Key updates:

  • A new bankruptcy on operating with teams
  • A revised bankruptcy on operating with households
  • More fabric on emotional intelligence
  • More fabric on courting established social work

    This publication is within the Transforming Social paintings perform series. All books within the sequence are reasonable, mapped to the Social paintings Curriculum, sensible with transparent hyperlinks among thought & perform and written to the pro functions Framework.

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    Extra info for Communication and Interpersonal Skills in Social Work (Transforming Social Work Practice Series)

    Example text

    4 Intervention and evaluation Build and sustain purposeful relationships with people and organisations in community-based, and inter-professional contexts. 6 Communication skills Use both verbal and non-verbal cues to guide interpretation. 35 11041 Chap 3 25/6/08 12:38 Page 36 Chapter 3 The human face of social work: emotional communication Introduction Relationship is the momentary and cumulative result of the reciprocal messages, primarily non-verbal, exchanged between the two interactants. 64–5) If the rules of linguistic communication are taken for granted, how much truer this is for non-verbal communication, or body language.

    315). First-order change can often feel as though it is going to make a difference, and sometimes it requires us to look at a situation over time before we realise that nothing much is happening. Probably most of us have at times undertaken work where we might have been able to make a difference that made a difference, but have failed to do so – and failed to notice that we were just treading water. If we did notice, we may have been able to reverse the trend, or found ourselves too entrenched in the pattern to alter it.

    Still less has been said in the literature about the rewards for social workers of knowing their work is effective. This will be discussed in Chapter 3. F U RT H E R R EADI NG Cheetham, J, Fuller, R, McIvor, G and Petch, A (1992) Evaluating Social Work Effectiveness. Buckingham: Open University Press. Shaw, I and Lishman, J (1999) Evaluation and Social Work Practice. London: Sage. These two books both offer valuable accounts of the concepts, problems and methods related to evaluating social work.

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