Handbook of Usability Testing: Howto Plan, Design, and by Jeffrey Rubin

By Jeffrey Rubin

No matter if it?s software program, a cellular phone, or a fridge, your client wants?no, expects?your product to be effortless to take advantage of. This absolutely revised guide presents transparent, step by step guidance that will help you try out your product for usability. thoroughly up to date with present most sensible practices, it may well provide you with that all-important industry virtue: items that practice the way in which clients anticipate. You?ll discover ways to realize elements that restrict usability, come to a decision the place trying out should still happen, manage a try plan to evaluate targets to your product?s usability, and extra.

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Is not associated with any product or vendor mentioned in this book. Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Dedicated to those for whom usability and user-centered design is a way of life and their work a joyful expression of their genuine concern for others. —Jeff To my parents, Jan and Duane Chisnell, who believe me when I tell them that I am working for world peace through user research and usability testing.

Even products, such as the control panel for an ultrasound machine or the user manual for a digital camera, fall within the scope of this book. Five Reasons Why Products Are Hard to Use For those of you who currently work in the product development arena, as engineers, user-interface designers, technical communicators, training specialists, or managers in these disciplines, it seems likely that several of the reasons for the development of hard-to-use products and systems will sound painfully familiar.

A “Learn as You Go” Perspective UCD is an evolutionary process whereby the final product is shaped over time. It requires designers to take the attitude that the optimum design is acquired through a process of trial and error, discovery, and refinement. Assumptions about how to proceed remain assumptions and are not cast in concrete until evaluated with the end user. The end user's performance and preferences are the final arbiters of design decisions. Defined Usability Goals and Objectives Designing a product to be useful must be a structured and systematic process, beginning with high-level goals and moving to specific objectives.

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